Privacy policy

Information Radex stores

Radex stores your account email, profile, messages, uploaded files, stories, call records and linked-device activity to provide the service. Microphone and camera access are used when you choose to record or call.

Who can see your information

Your profile is available to people in your chats and groups, and through an exact-username search. Your email and any stored phone number are not part of other users’ profile results. Stories are shared with your chat and group contacts unless either person has blocked the other.

Messages and shared chat files are restricted to conversation members. Radex does not currently claim end-to-end encryption. Authorized infrastructure operators may have technical access; do not treat Radex as suitable for highly sensitive secrets.

Reports and verification

Reporting a conversation sends the reported person’s last 20 messages in that chat as evidence for administrator review. It does not give administrators a screen for browsing all your private chats.

Verification is optional. Your submitted name, reason and ID selfie are available to you and authorized administrators. You can withdraw the request and remove its photo in Settings. Review metadata can remain for moderation records. Verification is not a guarantee that someone is trustworthy.

Service providers and device storage

Radex uses third-party infrastructure providers for account authentication, database hosting and file storage. Agora provides voice and video calling. These providers process information to support those features. Radex stores session information and preferences in your browser; chat locks and notification choices are device-specific.

Retention and deletion

Messages and files remain until deleted or handled through an account-deletion request. Stories stop being visible after their selected expiry; expiry does not guarantee immediate erasure of the stored file. Database backups may retain earlier information separately.

Account deletion requires review because messages can also belong to conversations with other people. Radex will not silently erase someone else’s conversation history. Contact support for the scope and status of your request.

Your requests

You can edit your profile, delete your own messages, remove stories, block users and revoke linked devices. For account deletion, access requests or privacy concerns, use Settings or email radexsupport@gmail.com.